All Sales Are Final Policy

At Elergix.com, we strive to provide a transparent, seamless, and satisfying shopping experience. To ensure that both buyers and sellers are protected and clear on our marketplace’s guidelines, we have implemented an All Sales Are Final policy for specific product categories. Please read the policy below to understand its terms, exceptions, and how it applies to your purchases.

1. All Sales Are Final

• No Returns, No Refunds: Once a purchase is confirmed on Elergix.com, all sales are final for certain product categories, meaning no returns or refunds will be issued.
• This policy applies to all products unless otherwise specified under individual product listings or seller agreements.

2. Product Categories Where All Sales Are Final

The following product categories are subject to our All Sales Are Final policy:

• Custom or Personalized Items: Any products that are made to order, customized, engraved, or personalized based on the buyer’s specifications.
• Perishable Goods: Items that have a limited shelf life or require specific storage conditions (e.g., food, flowers, or other perishables).
• Hygiene Products: Items such as underwear, swimwear, personal care items, and any other goods that are classified as non-returnable due to hygiene reasons.
• Digital Products: Downloadable software, digital content, and virtual services (e.g., eBooks, digital art, etc.).
• Gift Cards: Elergix gift cards and third-party gift cards purchased on the marketplace.
• Special Offers & Sale Items: Products marked as “Final Sale” or items purchased under promotional offers and discounts that specify a no-return policy.

3. Exceptions to the All Sales Are Final Policy

While most products under the above categories are non-refundable, certain conditions may apply where an exception to this policy could be made. These include:

• Damaged or Defective Items: If you receive a product that is damaged, defective, or does not match the seller’s description, you may be eligible for a refund or replacement. In such cases, please reach out to the seller directly or contact Elergix customer support within 7 days of receiving the item.
• Order Errors by Sellers: If an item is shipped in error, for example, the wrong size, color, or product, the buyer may be eligible for a replacement or refund. Please contact the seller or Elergix support to resolve such issues.
• Missing Items: If an item is missing from your order, contact the seller or Elergix support within 7 days of receiving your package to investigate and process an appropriate solution.

4. How to Address Issues with an Order

If you have concerns about a product or order under the All Sales Are Final policy, please take the following steps:

• Contact the Seller Directly: Reach out to the seller via their storefront or the messaging system on Elergix. They may be able to resolve the issue or offer a solution (e.g., exchange for the correct item, repair, etc.).
• Contact Elergix Support: If you cannot resolve the issue with the seller or if the seller does not respond within a reasonable time, contact Elergix customer support via support@elergix.com or through our Live Chat feature on the website.

5. Buyer Responsibility

• Review Product Details: Before finalizing your purchase, carefully review the product description, images, specifications, and any applicable policies provided by the seller. The All Sales Are Final policy means you are agreeing to the terms listed for the specific product.
• Understand the Return and Refund Conditions: In cases where the All Sales Are Final policy applies, ensure that you fully understand the product details and any limitations regarding returns, exchanges, or refunds before placing your order.

6. Seller Responsibilities

• Clear Product Descriptions: Sellers must ensure that all product listings are accurate, up-to-date, and clearly describe the product, including any relevant details regarding return policies or product conditions.
• Communication: Sellers are encouraged to promptly respond to any queries or concerns raised by the buyer regarding their purchase.
• Handling Disputes: Sellers are responsible for resolving any disputes with buyers, including issues regarding damaged items, incorrect shipments, or discrepancies between the product and its description.

7. How to Contact Elergix Support

If you encounter any issues related to the All Sales Are Final policy or have questions about a specific purchase, please contact Elergix’s customer support team:

• Email: support@elergix.com
• Live Chat: Available on the website.
• Help Center: Access our Help Center for frequently asked questions and detailed guides.

Important Notice

By making a purchase on Elergix.com, you acknowledge and agree to abide by this All Sales Are Final policy for applicable items. Always ensure that you are fully satisfied with the product details before completing your transaction.

This policy is subject to change at Elergix’s discretion, and it is your responsibility to review this policy periodically for any updates.