Help with password

At Elergix.com, we understand that your account security is important, and we want to make sure that you can easily recover or reset your password if necessary. Below is our comprehensive Help with Password Policy to guide you through the steps for managing your account access securely and efficiently.

1. Password Recovery

If you’ve forgotten your password or are unable to log in to your Elergix.com account, you can recover or reset your password by following these steps:

How to Reset Your Password:

1. Go to the Login Page on Elergix.com.
2. Click the Forgot Password link.
3. Enter the email address associated with your Elergix account.
4. Check your email inbox (and spam/junk folder) for a Password Reset Email.
5. Click the link in the email to be redirected to the Reset Password page.
6. Enter a new, secure password and confirm it.
7. Click Submit to complete the password reset process.

You will now be able to log in to your Elergix account using your new password.

2. Creating a Strong Password

To ensure your account is secure, follow these best practices when creating your password:

• Minimum Length: Your password must be at least 8 characters long.
• Mix of Characters: Use a combination of uppercase letters, lowercase letters, numbers, and special characters (e.g., !, @, #, $) to create a stronger password.
• Avoid Common Passwords: Avoid using easily guessable information such as your name, birthdate, or common phrases.
• Unique Password: Use a unique password that you do not use for any other accounts.

A strong password helps protect your Elergix account from unauthorized access.

3. Two-Factor Authentication (2FA)

For added security, Elergix encourages users to enable Two-Factor Authentication (2FA) on their accounts. This extra layer of protection requires you to verify your identity with a second method (such as a mobile device) when logging in. Here’s how to set it up:

How to Enable Two-Factor Authentication:

1. Log in to your Elergix account.
2. Go to Account Settings.
3. Navigate to Security Settings.
4. Under Two-Factor Authentication, follow the prompts to set up 2FA using your mobile number or an authentication app (e.g., Google Authenticator or Authy).
5. Once enabled, you will receive a one-time verification code on your mobile device or through the authentication app each time you log in.

This ensures that even if someone has your password, they won’t be able to access your account without your second authentication factor.

4. Changing Your Password

If you want to change your password for any reason, such as for improved security or due to a suspected security breach, you can do so in your Account Settings.

How to Change Your Password:

1. Log in to your Elergix account.
2. Go to Account Settings.
3. Navigate to Security Settings.
4. Select Change Password.
5. Enter your current password and your new password.
6. Confirm the new password and click Submit to update it.

Remember to create a strong password, as described above, to keep your account safe.

5. Locking Your Account

If you believe your account has been compromised or if you notice suspicious activity on your account, you can temporarily lock it to prevent unauthorized access.

How to Lock Your Account:

1. Log in to your Elergix account.
2. Go to Account Settings.
3. Navigate to Security Settings.
4. Click on Lock Account.
5. You will be asked to confirm the action by entering your password.

Once your account is locked, you will not be able to access it until you unlock it with your password or request help from Elergix support.

6. Assistance with Password Issues

If you are unable to reset your password or encounter any issues with logging into your account, Elergix customer support is here to help. You can contact us for assistance in the following ways:

How to Contact Elergix Support:

• Email Support: Send an email to support@elergix.com.
• Live Chat: Use the Live Chat feature available on the Elergix website (bottom-right corner of the page).
• Help Center: Visit the Help Center on the website to browse FAQs or submit a ticket.

Our support team will assist you in recovering access to your account and resolving any issues related to your password.

7. Account Security Best Practices

To further protect your Elergix account, we recommend the following practices:

• Change your password regularly.
• Don’t reuse passwords across multiple websites.
• Log out of your account when using shared or public devices.
• Monitor account activity by reviewing your Order History and Login Activity in the Account Settings.

8. Account Deactivation or Deletion

If you wish to deactivate or delete your account permanently, please contact Elergix support. Keep in mind that once your account is deleted, all order history, saved preferences, and account information will be permanently removed and cannot be restored.

Effective Date

This policy is effective as of [10/16/2024].

By following the steps outlined above, you can easily manage and secure your Elergix.com account. Your security is our priority, and we are committed to ensuring that your password and account details are kept safe.