Manage your account

Managing your Elergix.com account is simple and gives you full control over your buying and selling experience. Whether you’re a buyer keeping track of your orders or a seller managing your listings, Elergix provides all the tools you need in one place. Here’s a comprehensive guide on how to manage your account on Elergix.com.

1. Logging into Your Account

1. Visit www.elergix.com.
2. Click on the Login button at the top-right corner of the page.
3. Enter your registered email address and password, then click Log in.

If you’ve forgotten your password, click on the Forgot Password link to reset it via email.

2. Managing Your Profile

Update Personal Information

• Go to Account Dashboard by clicking on your name or profile picture at the top-right corner of the page.
• Select Account Settings from the dropdown menu.
• Here, you can update your:
  • Name
  • Email Address
  • Phone Number
  • Shipping/Billing Address

Make sure to save any changes you make.

Change Your Password

• In the Account Settings section, go to Security Settings.
• Enter your current password, followed by your new password, and click Update Password to complete the process.

Manage Email Preferences

• You can control the types of emails you receive from Elergix by going to Notification Preferences in the Account Settings section.
• Opt in or out of notifications for:
  • Order updates
  • Promotional offers
  • Shipping and tracking alerts

3. Managing Your Orders (For Buyers)

View and Track Orders

• Navigate to My Orders from your Account Dashboard.
• Here you can:
  • View your Order History.
  • Track your shipments using tracking numbers.
  • Cancel orders (if they meet the cancellation criteria).
  • Request a return or refund.

Save or Repeat Orders

• You can mark favorite items or Save for Later under each order detail.
• Easily repeat past purchases by selecting Reorder from the order details page.

Rate and Review Products

• Once your order is complete, you can leave feedback for the seller and rate the product.
• Navigate to My Orders, select the item, and click on Leave a Review to share your experience with other buyers.

4. Managing Your Seller Profile (For Sellers)

Set Up Your Seller Account

• If you’re a seller, you can manage your shop by clicking on Seller Dashboard from your account menu.
• Complete your seller profile by providing:
  • Business Name
  • Store Logo
  • Business Description
  • Shipping Policies
  • Return & Refund Policies

Add and Manage Listings

• To add a new product, go to My Listings under your Seller Dashboard.

  1. Click on Add New Listing.
  2. Fill in the product details, including:
     • Product Title
     • Description
     • Price
     • Inventory Level
     • Shipping Options
  3. Upload product images and set shipping costs.
  4. Click Publish to make the listing live.

• You can edit or delete listings by selecting the relevant product under My Listings.

Manage Orders

• View all of your received orders in the Orders section of your Seller Dashboard.
• Fulfill orders by:
  1. Confirming shipment after packaging.
  2. Updating tracking numbers.
  3. Communicating with buyers if necessary.

Set Up Payment Preferences

• Link your bank account or payment method under Payment Settings to ensure you receive payments for your sales.
• Choose between direct deposits, PayPal, or other supported payment methods.

5. Managing Your Payment and Shipping Preferences

Add or Update Payment Methods

• In the Payment Settings section of your Account Dashboard, you can:
  • Add a new credit card or payment method.
  • Update your billing address.
  • Set your preferred payment method for easier checkout.

Set Shipping Preferences

• Manage your default shipping address and shipping methods in the Shipping Settings of Account Settings.
  • Choose your preferred shipping carriers.
  • Set default shipping options for faster checkout.

6. Managing Account Security

Two-Factor Authentication

• For added security, enable Two-Factor Authentication (2FA) from your Security Settings.
• This adds an extra layer of protection by requiring a verification code from your mobile device each time you log in.

Check Account Activity

• In the Security Settings, you can review recent Account Activity to ensure there’s no unauthorized access.
• If you notice any suspicious activity, immediately Reset Your Password and contact Elergix support for further assistance.

7. Accessing Elergix Customer Support

If you need help with any aspect of your Elergix account, you can contact our customer support team:

• Email Support: support@elergix.com.
• Help Center: Access the Help Center for FAQs and step-by-step guides.

8. Deleting Your Elergix Account

If you wish to delete your account, you can submit a request to customer support through the Help Center or by contacting support@elergix.com. Please note that once your account is deleted, all order history, saved preferences, and account information will be permanently removed.

Conclusion Managing your Elergix.com account is simple and gives you full control over your marketplace experience. From updating personal information and tracking orders to managing seller listings and payments, Elergix provides a seamless platform to make online shopping and selling as convenient as possible.